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Frequently Asked Questions
Who
is eligible for membership with Everett Credit Union?
How
can I join Everett Credit Union?
Can
children open accounts with Everett Credit Union?
When is the credit union open?
What is Everett Credit Union's routing number?
What is a credit union?
What is the purpose of a credit union?
Who
owns a credit union?
What is the difference between a credit union and a bank?
Are
savings deposits insured?
When I deposit funds, how long does it take before those funds
are available?
What are the fees for ECU’s products and services?
Who
is eligible for direct deposit?
How
do I begin direct deposit?
Who
is eligible for payroll deduction?
How
do I begin payroll deduction?
How
do I stop payroll deduction or change the amount directed to my
accounts?
How
can I locate free ATMs?
Can
I make deposits at non-ECU ATMs?
What if I lose my Visa Classic Credit Card?
What if I my Visa ATM/Debit Card is lost or stolen?
What should I do if I forget my PIN for my Visa ATM/Debit Card?
How
do I access account information by phone?
How
should I inform Everett Credit Union if I move or change phone
numbers?
Is
the information I send through this Web site secure?
Where can I find answers to my questions about Mortgages?
Where can I find answers to my questions about Auto Loans?
Who is eligible
for membership with Everett Credit Union?
Membership is open to anyone who lives, works, or worships in
one of these Massachusetts counties: Essex, Middlesex, Norfolk,
and Suffolk.
How can I join Everett Credit Union?
If you live, work, or worship in Essex, Middlesex, Norfolk or
Suffolk county, you can join! Simply open a Savings account with
a minimum deposit of $25.
Contact us
for more information on becoming a member.
Can children open accounts with Everett Credit Union?
Yes, if they are relatives of current members. Everett Credit Union also offers a Youth Checking Account for ages 16-18 years old.
When is the credit union open?
Please
check our business
hours. We are closed on all major holidays, including
New Year’s Day, Martin Luther King Day, President's Day,
Memorial Day, 4th of July, Labor Day, Columbus Day, Veteran’s Day,
Thanksgiving, and Christmas.
What is Everett Credit Union's routing number?
Our routing number, also known as our ABA number, is 211382481.
What is a credit union?
A credit union is a cooperative, not-for-profit financial
institution, owned by its members and organized to promote
thrift and provide credit to members. It is managed by a
volunteer board of directors, elected by the membership. The
board hires a management team to operate the credit union. The
result: members are provided with a safe, convenient place to
save and borrow at reasonable rates at an institution that
exists to benefit them.
What is the purpose of a credit union?
The primary purpose of credit unions is to encourage thrift and
make loans to members. As non-profit institutions, credit unions
can typically charge lower rates for loans and pay higher
dividends on shares. Rather than paying profits to stockholders,
credit unions return earnings to members in the form of
dividends or improved services.
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Who owns a credit union?
Our members! Each credit union member owns one "share" of the
organization and is even entitled to vote on important issues,
such as the election of member representatives to serve on the
board of directors.
What is the difference between a credit union and a bank?
Unlike banks, credit unions are member-owned, not-for-profit
institutions. Member-ownership gives us the incentive to focus
completely on providing value to members. Banks are for-profit
institutions, typically owned by stockholders.
Are savings deposits insured?
Yes. All Savings accounts are insured up to $250,000 by the
National Credit Union Administration (NCUA), an agency of the
federal government. Balances in excess of $250,000 are insured
by the Massachusetts Share Insurance Corporation (MISC), a state
controlled agency.
When I deposit funds, how long does it take before those
funds are available?
Please review our
funds availability policy.
What are the fees for ECU’s products and services?
We offer low or no fees on our products and services. Please
review our
Schedule
of Fees.
Who is eligible for direct deposit?
All members are eligible for direct deposit of funds to their
Checking, Savings, or Club accounts. Members may arrange for
direct deposit of any regular check, such as their paychecks,
pensions, Veterans Administration (VA) checks, and Social
Security payments.
How do I begin direct deposit?
For direct deposit of your paycheck, contact your employer’s
payroll department for the appropriate forms and information.
To arrange direct deposit of your Social Security and/or Social
Security Supplemental Income payments, call the Social Security
Administration at (800) 772-1213 or call us at (617) 389-9000.
To arrange direct deposit of your pension checks, call your
employer’s human resources department.
Who is eligible for payroll deduction?
All members are eligible to direct a portion of their paychecks
to credit union accounts, including savings, checking, club
accounts and loans.
How do I begin payroll deduction?
Please call Member Services at (617) 389-9000.
How do I stop payroll deduction or change the amount directed
to my accounts?
Please call Member Services at (617) 389-9000.
How can I locate free ATMs?
Everett Credit Union is a proud member of the SUM network. You
will not pay fees at any SUM ATMs.
Visit the
SUM Web site for locations of
no-fee ATMs.
Can I make deposits at non-ECU ATMs?
Members may make deposits only at the ATM located at 650
Broadway in Everett. Deposits cannot be made at non-ECU ATMs.
What if I lose my Visa Classic Credit Card?
To report a lost or stolen Visa Classic Credit Card card and
obtain a new card, please call the card issuer at (800) 237-6211
or call us
during business hours at (617) 389-9000.
What if I my Visa ATM/Debit Card is lost or stolen?
To report a lost or stolen Visa ATM/Debit Card and obtain a new
card, please call the card issuer at (800) 554-8969 or call us
during business hours at (617) 389-9000.
What should I do if I forget my PIN for my Visa ATM/Debit
Card?
To reset your PIN or password, call Member Services at (617)
389-9000.
How do I access account information by phone?
With Call 24, you can access account information and perform
transactions any time, just by dialing 617-387-9000. This free
service is available 24 hours a day, 365 days a year.
How should I inform Everett Credit Union if I move or change
phone numbers?
Please contact us to fill out a change of address form.
Is the information I send through this Web site secure?
Yes. The forms on this Web site are protected by 128-bit
encryption, the highest level of encryption available.
Where can I find answers to my questions about Mortgages?
Please check our
Mortgage FAQs.
Where can I find answers to my questions about Auto Loans?
Please check our
Auto Loan FAQs.
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