This is a list of most common answered questions regarding the Credit Union.

Who is eligible for membership with Everett Credit Union?

Membership is open to anyone who lives, works, or worships in one of these Massachusetts counties: Essex, Middlesex, Norfolk, and Suffolk.

How can I join Everett Credit Union?

If you live, work, or worship in Essex, Middlesex, Norfolk or Suffolk county, you can join! Simply open a Savings account with a minimum deposit of $25. Contact us for more information on becoming a member.

Can children open accounts with Everett Credit Union?

Yes, if they are relatives of current members. Everett Credit Union also offers a Youth Checking Account for ages 16-18 years old.

When is the credit union open?

Please check our business hours. We are closed on all major holidays, including New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving, and Christmas.

What is Everett Credit Union’s routing number?

Our routing number, also known as our ABA number, is 211382481.

What is a credit union?

A credit union is a cooperative, not-for-profit financial institution, owned by its members and organized to promote thrift and provide credit to members. It is managed by a volunteer board of directors, elected by the membership. The board hires a management team to operate the credit union. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution that exists to benefit them.

What is the purpose of a credit union?

The primary purpose of credit unions is to encourage thrift and make loans to members. As non-profit institutions, credit unions can typically charge lower rates for loans and pay higher dividends on shares. Rather than paying profits to stockholders, credit unions return earnings to members in the form of dividends or improved services.

Who owns a credit union?

Our members! Each credit union member owns one “share” of the organization and is even entitled to vote on important issues, such as the election of member representatives to serve on the board of directors.

What is the difference between a credit union and a bank?

Unlike banks, credit unions are member-owned, not-for-profit institutions. Member-ownership gives us the incentive to focus completely on providing value to members. Banks are for-profit institutions, typically owned by stockholders.

Are savings deposits insured?

Yes. All Savings accounts are insured up to $250,000 by the National Credit Union Administration (NCUA), an agency of the federal government. Balances in excess of $250,000 are insured by the Massachusetts Share Insurance Corporation (MSIC), a state controlled agency.

When I deposit funds, how long does it take before those funds are available?

Please review our Master Account Agreements and Disclosures.

What are the fees for ECU’s products and services?

We offer low or no fees on our products and services. Please review our Schedule of Fees.

Who is eligible for direct deposit?

All members are eligible for direct deposit of funds to their Checking, Savings, or Club accounts. Members may arrange for direct deposit of any regular check, such as their paychecks, pensions, Veterans Administration (VA) checks, and Social Security payments.

How do I begin direct deposit?

  • For direct deposit of your paycheck, contact your employer’s payroll department for the appropriate forms and information.
  • To arrange direct deposit of your Social Security and/or Social Security Supplemental Income payments, call the Social Security Administration at (800) 772-1213 or call us at (617) 389-9000.
  • To arrange direct deposit of your pension checks, call your employer’s human resources department.

Who is eligible for payroll deduction?

All members are eligible to direct a portion of their paychecks to credit union accounts, including savings, checking, club accounts and loans.

How do I begin payroll deduction?

Please call Member Services at (617) 389-9000.

How do I stop payroll deduction or change the amount directed to my accounts?

Please call Member Services at (617) 389-9000.

How can I locate free ATMs?

Everett Credit Union is a proud member of the SUM network. You will not pay fees at any SUM ATMs.

Visit the SUM Web site for locations of no-fee ATMs.

Can I make deposits at non-ECU ATMs?

Members may make deposits only at the ATM located at 650 Broadway in Everett. Deposits cannot be made at non-ECU ATMs.

What if I lose my Visa Classic Credit Card?

To report a lost or stolen Visa Classic Credit Card and obtain a new card, please call the number on back of card 800-449-7728 or call ECU during business hours at 617-389-9000. For the 24-Hour Cardholder Service call 855-835-9193.

What if I my Visa ATM/Debit Card is lost or stolen?

To report a lost or stolen Visa ATM/Debit Card and obtain a new card, please call the card issuer at (800) 554-8969 or call us during business hours at (617) 389-9000.

What should I do if I forget my PIN for my Visa ATM/Debit Card?

To reset your PIN or password, call Member Services at (617) 389-9000.

How do I access account information by phone?

With Call 24, you can access account information and perform transactions any time, just by dialing 617-387-9000. This free service is available 24 hours a day, 365 days a year.

How should I inform Everett Credit Union if I move or change phone numbers?

Please contact us to fill out a change of address form.

Is the information I send through this Web site secure?

Yes. The forms on this Web site are protected by 128-bit encryption, the highest level of encryption available.

Where can I find answers to my questions about Mortgages?

Please check our Mortgage FAQs.

Where can I find answers to my questions about Auto Loans?

Please check our Auto Loan FAQs.

International Travel?

Travel Notification

If you plan to use your ECU Debit or Credit card, notify ECU in writing before leaving to alert us of your travel plans.

Why should you contact ECU before traveling abroad?

To protect your account and minimize fraudulent activity, we work closely with Visa® to monitor fraud patterns and unusual card activity.

What information will you need to give regarding your travel?

Let know us which cards you will be travelling with, the dates you will be travelling, and your travel destination.

Contact ECU

  • Phone: 617.389.9000
  • Website:; click Contact Us
  • Online: Log into Online Banking; click Message icon ; select Compose New Message.

Have a safe and happy trip!